Frequently Asked Questions

Psychiatric Services Offered:

  • Adult (18 and older) Psychiatry

  •  Initial Psychiatric Evaluations

  •  Medication Therapy

  •  Second Opinion Consultation

Does New Heights Psychiatry Accept Insurance?

  • We accept most major insurances. United Healthcare, Cigna, Blue Cross Blue Shield, Aetna, First Health, Amerihealth, Independence and many more.

  • We can provide a super bill for out-of-network patients to help with reimbursement.

Do You Accept Medicaid?

  • At this time, we do not accept Medicare or Medicaid patients. We also do not accept patients who wish to hold Medicare as a secondary insurance.

  • Please call the number on the back of your card or contact your Insurance Carrier for a list of Medicareor Medicaid Providers in your area.

 Should I Contact My Insurance Carrier?

  • Your patient liaison will contact your insurance carrier to help you determine your eligibility, benefits and patient responsibilities.

  • At New Heights Psychiatry, we cannot guarantee the exact amount you may owe, as this is subject to changes in your plan and based on information provided by your insurance. You can verify this by calling the phone number on the back of your insurance card.

  • When verifying your mental/behavioral health benefits, it is essential to check whether you have a deductible, a copay or coinsurance amount, and reimbursement rates.

What Is The Cancellation Policy?

  • If you cannot attend a session, please cancel at least 72 business hours beforehand (please see and save the policy when booking your appointment). If 72 business hours’ notice is not provided, you will be charged according to our late cancellation/no-show policy agreement.

  • Please be aware that your treatment will be terminated if you have had 2 late cancels or no-shows in a year. 

  • We require a credit card authorization to schedule appointments.

Which Types of Diagnosis Do You Treat?

  • Mood Disorders (such as Bipolar Disorder and Depression)

  • Anxiety

  • Depression

  • PTSD

  • Grief

  • Life Transitions (Young Adult, Relationships, Career Changes, Divorce, Parenthood, Empty-nest, Retirement., etc.)

 

What is Medication Management? 

  • Managing medication is all about helping you feel better. It involves evaluating, prescribing, and keeping an eye on your medications to make sure they're helping with any emotional or mental health issues. The idea is to support you in achieving better psychological stability and well-being. It's also important to remember that combining your medication with therapy can really improve how well it works for you. When prescribing medications, mental health professionals think about a lot of things, like how you've been feeling, what they've observed, their own recommendations, your past experiences with similar medications, and your medical history. The key is ensuring the medication plan and how you respond to it are just right for you. Commonly prescribed mental health medications include a diverse range, such as antidepressants, anxiolytics, mood stabilizers, antipsychotics, and other psychotropic medications.

Is Medication Alone Enough?

  • Taking medication can be beneficial, but it may not provide a complete solution to all your challenges. Sometimes, combining medication with counseling can yield the best results. Our collaborative approach is tailored to thoroughly explore and address your difficulties while capitalizing on your strengths to help you reach your personal goals.

Which Type Of Payment Is Accepted?

  • We accept all major credit cards as forms of payment. All our of pocket costs are due at the time of scheduling.

Any Other Questions?

  • Please contact our care concierge team at 856-208-7050 for any additional questions you may have.